Any Company That Needs World-Class Knowledge Documentation
We do content. We write it, manage it, make it pretty, and publish it.
Corporate trainers, franchise companies (franchisors, multi-unit franchisees), IT teams, HR departments, hotels, real estate investment and management companies, schools and school districts, retail chains, and government entities.
We help anyone who has tried, and struggled, to manage their ever‑changing and growing content libraries, regardless of industry.
Basically, any brand that has the following challenges:
Managers need high-level overviews, while staff needs detailed instructions. Customer service reps need additional information that isn’t appropriate to customers. You need to show more, or less, depending on your audience.
A single manual may have information from multiple departments, like finance, construction, sales, and IT. Each with a different voice, and maybe with a different frequency of updates. Governance of topics, versions, and change are important to maintaining documents.
The laws and regulations for a standard policy might be different in Florida than they are in Texas. Weights and measures are different in Europe than in the U.S. With a little planning, and good technology, you can easily manage these differences.
New companies, growing companies, change elements of processes and procedures more often than mature companies. Change is constant, and static documents don’t lend themselves to frequent changes.
Similar to change frequency, growth happens more in newer companies. But mature brands acquire competitors, new products come online, and leaps in technology create radical change. Simply adding a new manual doesn’t help. You need to be able to scale.
Some Industry Specifics
While we do help any company that needs to manage their content, we’ve developed some deep expertise in the following industries: