We use technology, strategy, and good governance to manage your business documentation.
If your staff is busy managing your library of handbooks, guides, and manuals, they aren’t actively supporting your teams. Adding more people to the challenge is not only unsustainable, but it also makes managing content harder and more inconsistent.
We help you work smarter, not just harder, so you can manage your content instead of it managing you.
Our content strategists will help you get the most out of your existing content, personalizing it for different audiences and different manuals, and still make it easy to update across the spectrum.
We offer a full range of business documentation services: writing, editing, content architecture, design, governance, and maintenance. We can write from scratch for you (even come on-site and document your processes) or work with existing materials to update and improve your brand knowledge content.
We’ve helped dozens of franchise companies go from idea to international system, designing operations manuals and training materials to help their partners grow their businesses.
Your employees represent your brand. Investing in their training and reference material helps ensure every interaction, every order, and every experience lives up to the brand promise. We do manuals, reference guides, and learning plans to help you remain consistent, and we can help you leverage your LMS.
Good writing saves money. A well-written policy or procedure means fewer changes, and that the changes are easier to make. Good writing decreases the amount of time spent on support, as well as translation costs.
A good tech writer, one not so close to the subject matter, writes faster and more clearly than an in-house SME. Writers make you better.
We develop, oversee, and maintain business resiliency plans for some of the world’s largest brands. Our experience with industry best practices, and the most popular platforms, will help your company build a world-class resiliency program and get you to market faster than you could on your own.