Are Your Business Documents an Asset?
Or a Liability?
For some brands documentation and knowledge management are just necessary evils. But static manuals and process documents can inhibit your growth, increase training costs, expose you to lawsuits, and erode your brand.
We take a different approach by helping brands grow with world-class content strategy and knowledge documentation.
- Fast, accurate: Change once, change everywhere
- Searchable: Online knowledge base, with full search capability
- Controlled: Governance and version control
- Specific: Localize by state, country, or unit type
- Efficient: Role-specific training guides and tools
- Flexible: Growth and change are expected
- On-brand: Don’t just show your brand, train it
- Drive profit: Yes. Really.
- Labor intensive: Repeated content, same update in multiple places
- Risk: Users have old versions
- Inaccurate: Unable to tailor to local laws/regulations
- Inefficient: One-size fits all for training, a three-ring binder lost on a shelf
- Inflexible: Company growing faster than you can keep up
You can’t grow and perfect your business if your documentation never changes.
You can’t scale if your training and reference materials can’t keep up.
What We Do
We write, manage, and publish your business documentation and knowledge materials so your users get the right information, at the right time, in the format they need. That means responsively designed, platform-neutral, personalized, site-specific, and “write-once, change everywhere”.
We give your users the tools they need to train and protect your brand.
Order from Chaos
Presentation matters. Your audience judges whether or not they can trust you based on how your documents function. You earn credibility with well‑organized, tightly‑written, and purpose‑driven content.
Manage Your Library
Managing multiple documents, various subject matter experts, and differentiated users requires solid governance and process. Manage your content – don’t let it manage you.
The Right Message
People don’t read. At least, they don’t if the material doesn’t matter to them. A single, large document is easier for you to manage, but less accessible for your users and harder to support. Your brand knowledge should engage your users with content presented in a variety of tightly integrated mediums that flex and grow with your brand.
We offer a full range of business documentation services: writing, editing, content architecture, design, governance, and maintenance. We can write from scratch for you (we can even document your processes on site) or work with existing materials to update and improve your brand knowledge content.
We have an extensive library of topics and tables of contents for any type of franchise company. We provide everything from basic starter manuals for emerging brands, to process design and content strategy for growing brands, to online knowledge bases for mature brands and multi-concepts.
Your employees represent your brand. Investing in their training and reference material helps ensure every interaction, every order, and every experience lives up to the brand promise. We do manuals, reference guides, job aids, and learning plans to help you remain consistent.
Knowledge-content is a core asset of your business. Helping you with strategy and management of your content is our business.
Who We Help
We’re focused on content: creating it, managing it, scaling it, and publishing it to support your team and your brand. If you’ve tried, and struggled, to manage a library of support material, it doesn’t matter to us what industry you’re in, we can help.
Industries We Serve
Clients We've Helped